Shipping Policy

Last Updated: September 7, 2026

At Debaans, we are committed to ensuring that your order reaches you safely and on time. This Shipping Policy explains our shipping process, delivery timelines, charges, and other important information regarding your order.

1. Shipping Availability

We currently ship orders across India.

At this time, international shipping is not available. We plan to expand our shipping services in the future and will update this policy when international delivery becomes available.

2. Shipping Charges

Shipping within India is free of charge.

There are no additional standard shipping fees for orders delivered within India.

3. Order Processing Time

Orders are generally processed and dispatched within 1–2 business days after the order has been successfully placed.

Orders placed on weekends or public holidays will be processed on the next business day.

Personalized Orders

Personalized products may require additional processing time and are generally shipped within 3–5 business days.

Please note that personalized orders may take longer to prepare because each item requires additional customization before dispatch.

4. Delivery Time

Once your order has been dispatched, delivery typically takes:

4–7 business days for most locations across India.

Delivery times may vary depending on your location, courier availability, weather conditions, public holidays, or other circumstances beyond our control.

The estimated delivery time begins after your order has been dispatched, not when the order is placed.

5. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email/SMS containing your tracking information, where applicable.

You can use the tracking details provided to monitor the status and estimated delivery of your package.

Please ensure that the email address and mobile number provided at checkout are accurate so that you can receive order and shipping updates.

6. Delayed Deliveries

While we make every effort to deliver your order within the estimated timeframe, delays may occasionally occur due to:

• Courier or logistics issues

• Weather conditions

• Natural disasters

• Public holidays

• Incorrect or incomplete delivery information

• Remote or difficult-to-service locations

• Unforeseen circumstances affecting transportation

If your order is delayed beyond the expected delivery period, please contact us at info@debaans.com and we will assist you in tracking the shipment.

7. Order Marked as Delivered but Not Received

If your tracking information shows that your order has been delivered, but you have not received it, please contact us within 3 days (72 hours) of the delivery status being updated.

Courier partners may not accept delivery-related complaints after this period. Therefore, timely notification is important so that we can investigate the issue with the courier partner.

Please contact us at info@debaans.com with your order number and tracking details.

8. Damaged Packages

We take care to ensure that your products are securely packed before dispatch. However, if your package arrives visibly damaged, please:

1. Take photographs/videos of the package and the damaged product.

2. Keep the original packaging and shipping materials.

3. Contact us as soon as possible at info@debaans.com with your order number and supporting photographs/videos.

We will review the issue and assist you with the appropriate resolution.

9. Incorrect or Incomplete Shipping Information

Customers are responsible for providing accurate and complete shipping information at the time of placing an order.

If an order cannot be delivered because of an incorrect address, incomplete address, incorrect phone number, or other information provided by the customer, additional delivery or return charges may apply.

Please contact us immediately if you notice an error in your shipping information after placing your order.

10. Non-Delivery / Returned Shipments

If a package is returned to us because it could not be delivered due to reasons attributable to the customer, such as an incorrect address, refusal to accept the package, or repeated failed delivery attempts, please contact our customer support team at info@debaans.com for assistance.

Any applicable additional shipping or re-dispatch charges may be the responsibility of the customer.

11. Cancellation of Delayed Orders

A pending order may be cancelled if it has been delayed beyond the applicable delivery timeframe.

Any approved cancellation will be processed in accordance with our applicable cancellation and refund/store-credit policy.

12. Contact Us

If you have any questions regarding your order or our Shipping Policy, please contact us:

Debaans
B 23/1, Okhla Phase 2
New Delhi – 110020, India

Email: info@debaans.com
Phone: +91 9870198666

By placing an order on debaans.com, you acknowledge and agree to the terms outlined in this Shipping Policy.